ONE Railways are failing cyclists

I've not updated my blog for a few weeks but it seems as if the theft and now vandalism issue are growing in size. Another cyclist has sent me the following:

'I had my bike damaged at the station today. They opened the shed at 2.00pm today. Twice this week I have turned up to find a demoralised cyclist with a stolen bike. The British transport police guy said that I may be able to take a civil action against ONE.'

http://www.onerailway.com/

I'm meeting up with this contact, I'll publish his name when he ok's it, to see how we go from an online voice to a real world voice.

It's a shame a company like ONE can't see that by talking to its customers it could identify how it could improve. However there aren't many companies who recognise that the balance of power is changing and still insist on the old ways of treating your customers.

Pete