Security @ the station

Waiting to pick up the new bike, Giant XTC SX, I went via the station at around 4pm yesterday.

The two 'secure' bike, cycle, push bike zones which are locked from 9am - 4.30pm were both wide open. I spoke to station staff who confirmed 'yep they are meant to be locked and its our responsibility' - why this had not been done was not confirmed.

So when you've had a bike stolen from a secure zone and you find out the gates are not locked what are you to do?

My solution take pictures of the unlocked gates (time stamped) , write an email to the company running the station, ONE, cc in the local press, radio, TV and MP and send them the pics and ask them to respond.

Let's see what ONE's PR machine comes up with - I hope they demonstrate their commitment to customer service through their actions.